At Mayan Zone S.A., your privacy is our priority. This Privacy Policy describes how we collect, use, protect, and share the personal information you provide to us. We are committed to ensuring the confidentiality of your data in compliance with applicable data protection laws and regulations.
Information Collected
We collect personal information necessary to provide our services efficiently, including:
- Personal data: name, email address, telephone number, postal address.
- Booking information: itinerary history, accommodation preferences, payment methods.
- Technical data: IP address, browser type, device information (when you access our website).
How We Use Your Information
The information collected is used to:
- Process bookings and manage itineraries.
- Offer personalized services based on your preferences.
- Send updates about your trip, promotions, and relevant offers.
- Comply with legal or regulatory requirements.
Legal Basis for Data Processing
We process your personal data only when:
- You have given your explicit consent.
- It is necessary for the performance of a contract (e.g., reservations).
- We are bound by an applicable law.
Data Protection and Storage
We implement advanced technical and organizational measures to protect your information from unauthorized access, loss, or alteration. Your data will be stored for as long as necessary to fulfill the purposes for which it was collected or as required by law.
Data Sharing
We may share your personal information only with:
- Mayan Zone S.A. workers and suppliers: such as airlines and hotels in Central America, to ensure the quality of the services offered.
- Legal authorities: when required by law.
Your Rights as a Customer
In accordance with data protection laws, you have the right to:
- Access the data we have collected about you.
- Request the correction of incorrect or incomplete data.
- Request deletion of your personal data.
- Object to the use of your information for specific purposes.
To exercise your rights, you can contact us by sending an email to operaciones@mayan-zone.com.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any significant changes through our website or by other appropriate means.
Third-Party Data
If you provide personal information from third parties (e.g., when booking for companions), you confirm that you have the necessary consent to share such data with us. We undertake to use them exclusively for the purposes described in this policy.